Sissy's Log Cabin Guarantees

Service, selection, experience, and quality are the pillars that have built our company. When you shop at Sissy’s you can expect nothing but the best and that extends to our customer guarantees. Whether you’re shopping for diamond jewelry or fine timepieces, you can expect the best service from Sissy’s for decades to come after your purchase.

Sissy’s Lifetime Diamond Warranty

Sissy’s lifetime diamond warranty applies to diamond jewelry whose retail value is $100 or more. This warranty does not cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear — and only diamonds in their original settings that have been inspected and repaired by Sissy’s Log Cabin are covered under this warranty. Individual insurance policies will be utilized before guarantee will take effect in case of diamond loss.

You may have your Sissy’s Log Cabin Diamond cleaned and inspected as many times as you like, free of charge, for as long as you own it. In order to maintain your Lifetime Guarantee Warranty, you must bring your diamond to Sissy’s Log Cabin every six months for cleaning and inspection, along with your inspection certificate. When you bring in your diamond jewelry, Sissy’s will inspect it for chips, cracks or breaks, and update your inspection certificate. Any suggested repairs or maintenance not completed will void this warranty. This guarantee is only for lost diamonds, not chipped stones due to abuse. There will be a nominal charge for retipping prongs, ring sizing and other required maintenance. Transfer of ownership of the diamond piece will also void the warranty.

This Lifetime Guarantee is for diamond jewelry. All other gemstones and jewelry items are covered under our Customer Satisfaction policy which states if any problem arises with the merchandise in 90 days the item will be repaired or exchanged at no charge.

Examination Records

For more than 40 years, we have been devoted to bringing you the finest quality and value in diamond jewelry. We want to make sure that you enjoy your diamond for a lifetime. That’s why we’re giving you a Lifetime Guarantee. Your jewelry must be inspected every six months at Sissy’s Log Cabin and initialed by our representative for the replacement guarantee to be in effect.

Your Assurance of Quality and Value

Sissy’s guarantees complete satisfaction to the original purchaser for a full 30 days from the date of original purchase. If for any reason you are not completely satisfied, please return to Sissy’s with your purchase and your original sales receipt. We will gladly exchange your purchase or refund your purchase price.

How to Care for Your Genuine Diamond Jewelry

You must have your diamond jewelry cleaned and inspected for bent or worn prongs every six months at Sissy’s. We will gladly clean and polish your jewelry free of charge. There will be a nominal charge for retipping prongs, ring sizing and other required maintenance.

Sissy’s Watch Guarantee

The quality of our products and service is a symbol of excellence we live by everyday. It seals our commitment that you can always be assured of the superior quality you expect from Sissy’s Log Cabin, in everything we do. We offer a two-year additional warranty on all new watch sales as well as a two-year warranty on all completed watch repairs.