Please make sure someone over the age of 18 is available to sign for your package upon delivery.
Sissy’s Log Cabin accepts returns within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Any documentation received with the item (warranty, lab report, etc.) must be returned with the item.
Refunds will be given in the same manner as the original payment method. Shipping charges are not refundable. In-store purchases must be returned in-store. To request an online return please email firstname.lastname@example.org.
Sissy’s lifetime diamond warranty applies to diamond jewelry whose retail value is $100 or more. This warranty does not cover theft, mysterious disappearance, loss or damage other than that incurred in normal wear, and only diamonds in their original settings that have been inspected and repaired by Sissy’s Log Cabin are covered under this warranty. Individual insurance policies will be utilized before guarantee will take effect in case of diamond loss.
You may have your Sissy’s Log Cabin Diamond cleaned and inspected as many times as you like, free of charge, for as long as you own it. In order to maintain your Lifetime Guarantee
Warranty, you must bring your diamond to Sissy’s Log Cabin every six months for cleaning and inspection, along with your inspection certificate. When you bring in your diamond jewelry, Sissy’s will inspect it for chips, cracks or breaks, and update your inspection certificate. Any suggested repairs or maintenance not completed will void this warranty. This guarantee is only for lost diamonds, not chipped stones due to abuse. There will be a nominal charge for retipping prongs, ring sizing and other required maintenance. Transfer of ownership of the diamond piece will also void the warranty.
This Lifetime Guarantee is for diamond jewelry. All other gemstones and jewelry items are covered under our Customer Satisfaction policy which states if any problem arises with the merchandise in 90 days the item will be repaired or exchanged at no charge.
The quality of our products and service is a symbol of excellence we live by everyday. It seals our commitment that you can always be assured of the superior quality you expect from Sissy’s Log Cabin, in everything we do. We offer a two-year additional warranty on all new watch sales as well as a two-year warranty on all completed watch repairs.
Our repair work includes sizing, prong work, and stone replacement. We will fix anything – even if the item wasn’t bought in our store, we can fix it for you. Each location offers in-house repairs with a Master Goldsmith on-site. Repairs at Sissy’s generally have a 3-day turnaround, but we can often do small repairs while you wait. No appointment is necessary for repairs. Find a Sissy’s location near you.
The Sissy's Promise
Every time you walk in a Sissy’s Log Cabin, you can expect four things: exceptional service, an expansive selection, an extraordinary experience, and quality pieces. When you purchase fine jewelry, it’s more than a transaction. It’s a personal, exciting celebration, and we make sure it exceeds your expectations. From weddings to graduations to anniversaries to just-because shopping trips, we’re honored to play a part in life’s most exciting moments. We want to be your trusted jeweler for a lifetime and will treat you like an important part of the Sissy’s family every time you shop with us. If you ever experience anything less, please let me know personally at BillJones@sissyslogcabin.com.